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Privacy Policy

Last updated: March 2026

1. Information We Collect

When you place an order or interact with PenDepot, we may collect:

  • Personal details: name, email address, phone number, shipping and billing address
  • Payment information: processed securely by Stripe - we never store your card details
  • Order information: products purchased, order history, delivery details
  • Device & browsing data: IP address, browser type, pages visited, referring site

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Communicate order confirmations, shipping updates, and support responses
  • Improve our website, products, and customer experience
  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Third-Party Services

We share information only with trusted service providers necessary to operate our business:

  • Stripe - payment processing
  • Shipping carriers - order fulfilment and delivery
  • Analytics providers - anonymous usage data to improve our site

Each provider is bound by their own privacy policies and applicable data protection laws.

4. Data Security

We use industry-standard security measures including HTTPS encryption, secure payment processing via Stripe, and access controls to protect your personal information. However, no method of electronic transmission or storage is 100% secure.

5. Cookies

PenDepot uses essential cookies to:

  • Maintain your shopping cart across pages
  • Remember your session preferences
  • Provide analytics to improve our service

You can control cookies through your browser settings.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications

To exercise any of these rights, contact us at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to fulfil orders, provide support, and comply with legal requirements. Order records are kept for a minimum of 7 years for tax and accounting purposes.

8. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us: